First, please browse through our website and add the desired item/quantity to you shopping cart. In the shopping cart you will be able to see extra discounts applied and grand total*. Next you click on "CHECKOUT" and you will need to enter your shipping/billing information, if you shipping to California addtional tax will be applied. They you may select to pay either by credit card or order by phone. Order by phone is usually for those customers who would like to pay using money order or check; and also for those who feel more secure to provide Credit Card information over the phone. Next, you will see Order Review page, where you can double check everything before submitting the order to us. After you place an order, you will be shown (and also emailed) your order number. At any time if you find you need any assistance please give us a call at 1-800-737-5705, email or use "LIVE CHAT"

What methods of payment do you accept?

Credit cards we accept are: MasterCard, Visa, American Express, Discovery.

If paying by phone, after you complete the checkout process, one of our customer representatives will call you to collect credit card information or other info.

If you would like to pay by Check or Money Order, please give us a call at 1-800-737-5705, and we will guide you though the process.

When is the credit card charged?

Credit card is charged when the items is ready to be shipped. It is not charged during checkout, but authorized for the amount of purchase. Also, for all orders above $3000, we require copy of ID.

Satisfaction Guarantee?

Our number one priority is to make your purchase a pleasant experience. Therefore if you find any of the items we carry for less, please provide us complete info with a link to the product, competitor's name, product and price.

After verifying the competitor's price, we will try to match it and give extra 5% discount.

How is sales tax calculated?

There is Sales tax in CA only which is 8.25%. Sales tax is calculated on merchandise only; it is not calculated on shipping or extra warranties.

How do I check order Status?

Please email or call us with your order number.

Are finish / colors accurate?

We do our best to accurately show the finish /colors of each product we carry. We employ graphic designers who edit the product picture so it looks exactly like in real life. We also test the picture on more than one monitor, so we can see whether it looks the same on each. However, again, colors can vary by monitor type you have or monitor age, personal perceptions, video card and printing variation. Please keep in mind all this factors..

What about leather or fabric swatches?

There are some products for which there are no swatches available. For other products we are currently in process of creating swatches. If there is swatch available for a specific product, we will post that info on that product's page.

Are there discounts available?

Yes. There is a table in the upper right corner of the page that shows the available discounts. Discount are based on the purchased amount. That amount excludes any shipping and tax expenses. If there is quantity order, or if you are ordering for government there may be an additional discounts. Please contact us for more info.

Do you have a store?

Yes, we have a store in San Francisco. Only a small portion of products shown there as we mostly work with designers in that showroom.

Shipping/Delivery Policy

All shipping time frames are approximate. Under no circumstance we are liable if the product is delayed due to transportation problems, or other problems not directly caused by us.

Approximate shipping time is stated on each products page.

Large items are shipped using LTL carriers which specialize in curbside and home deliveries.

We offer Free Shipping on most of the products. Free Shipping means curbside delivery or dock. You are responsible for carrying the product inside your house.

For an extra fee you can upgrade shipping to Platinum White Glove Delivery.

All smaller items such as tables, ottomans, recliners that qualify for regular shipping are delivered using FedEx Ground/Home Delivery

Delivery Procedures: (1) You will be contacted by a shipping company a minimum of 24 hours prior to delivery and given a 4 hour window for delivery. Requests for specific times may not be honored. If no one is available for the scheduled delivery, you will be charged redelivery fee. (2) Upstairs deliveries are subject to a $15.00 charge per flight per heavy item. (3) Drivers cannot handle furnishings that are not listed on the delivery documents. Customer is responsible for making room for the new furniture. (4) Drivers can’t deliver furniture unless someone 18 years or older is at home at the time of delivery. (5) Customer is responsible for measuring doorways, stairways, elevators, etc. to be sure merchandise will fit. If merchandise does not fit during delivery and you refuse it, you will be charged 15% restocking fee + delivery charges.

What is white glove delivery?

Our White Glove Delivery service is available across the country. This premium service provides trained delivery professionals who will bring your purchase into your home, unpack it and place it in the desired location. The service also includes light installation which is limited to 30 minutes. You can just sit back and supervise. Nothing could be easier. After everything is done, they will dispose of the packaging! The White Glove folks will contact you to arrange a convenient appointment. Look for the White Glove option on your shopping cart page before checkout.

What about assembly?

If, during checkout you chose "Platinum White Glove Delivery," delivery team will perform light assembly of the product up to 30 minutes. Most of the Sofas are easy to install, as the only needed thing is to attach legs or connect sectional sofas together, so that should fall into 30 minute time frame.

What if Shipment Arrives damaged?

We double pack most of our products. Damaged during shipping is very rare. Before signing the paper on delivery, you have to carefully inspect the packing and product. After the acceptance, we won't be able to replace the product. If you notice that there is a sever damage, please note that on Carrier's paper and refuse that product. Severe damage can be a tear in leather, fabric, or broken leg. If there is a small scratch on wooden part, please accept the product and we will send you necessary marker to color scratched area. Also, you may give us a call during delivery to discuss that. Direct Line for Damage / On delivery questions is open 6AM to 9PM everyday at 1-800-737-5705 Option 3

Damage Policy When product arrives, customer or person who is authorized to receive the product is responsible IMMEDIATELY to determine (1) if the box or packing is damaged, (2) if the product inside is damaged. If you sign for a package acceptance without any written comment regarding the damage, you waive your rights to claim freight damage. Most of the time, during transportation, cartoon boxes and packing wear out even though the merchandise inside is in perfect condition. Therefore, if you notice the packing is in bad condition, you are required to inspect the merchandise inside. If you find the merchandise to be damaged, please report to the delivery personal and refuse the item. You are also required to give us a call during delivery if you find the merchandise to be damaged, so we can advise you what to do. We have dedicated phone line setup for that specific purpose working 5 a.m. ~ 11 p.m. PST. The phone is on a packing slip. There are different levels of damaged. (1) If there is a small scratch, we may send you a mark up pencil and it will take a matter of second to make it invisible. (2) If specific part is damaged or missing, we may send you a replacement within days. In the event that merchandise we deliver has a defect, we will inspect the furniture in your home, and repair or replace at our discretion.

Return Policy

You may return your product within 30 days. If you decide to return, you will be charged shipping both ways + 15% restocking fee. Prior to returning, you are required to request an RMA by emailing us.

Warranty Policy

Most of the items are covered under manufacture specific warranty. Manufacturers warranty policy varies. (1) Moving the furniture from the original delivery address voids any warranty. (2) Commercial usage will void warranty. (3) Warranty claims may take an estimated 30 days to process. By purchasing a product you accept manufacturer’s specific warranty.

What is your cancellation policy?

All Merchandises that are in process, but not shipped are subject to 15 % restocking fee. If the merchandise already left ours or manufacturers warehouse cancellation requires 15 % restocking fee + Shipping fees.

Do you have a catalog?

No. Currently we are in process of creating product catalog. Whenever we will have it available, we will post necessary information online.

SOFAS

FAQ and Information