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By using www.sofasshopping.com and any of its linked sites,
you agree to the terms and conditions listed below. If you don’t agree, you may
not use this site. SofasShopping reserves the right, at any time, to modify,
alter, or update these Terms and Conditions of use. This website and its parent
company have no control over the policies of manufacturers, shipping companies
or other companies that we are working with.
Product Availability: Although most of the products
shown on “this website” are in stock either at our or manufacture’s warehouse,
it may happen that the product was sold out or is no longer available. If the
product is backordered, we will contact you with approximate time of
availability and you may decide whether you would like to wait, or you cancel an
order. If the product is no longer available we will offer you similar product;
you may either accept or cancel the order.
Order Processing:
After the order has been places
it may take up to 2 days to process the order, although most of the time it
takes a few hours. At any time you may check order status online, or email,
call or fax us.
Shipping / Delivery Policy:
All shipping time frames
are approximate. Under no circumstance we are liable if the product is delayed
due to transportation problems, or other problems not directly caused by us.
Approximate shipping time is stated on each products page.
Shipping for large items that can’t be shipped by
FedEx is done by LTL carriers which specialize in home deliveries.
Delivery Procedures:
(1) You will be contacted by a shipping company a minimum of 24 hours prior
to delivery and given a 4 hour window for delivery. Requests for specific times
may not be honored. If no one is available for the scheduled delivery, you will
be charged redelivery fee. (2) Upstairs deliveries are subject to a $15.00
charge per flight per heavy item. (3) Drivers cannot handle furnishings that are
not listed on the delivery documents. Customer is responsible for making room
for the new furniture. (4) Drivers can’t deliver furniture unless someone 18
years or older is at home at the time of delivery. (5) Customer is responsible
for measuring doorways, stairways, elevators, etc. to be sure merchandise will
fit. If merchandise does not fit during delivery and you refuse it, you will be
charged 15% restocking fee + delivery charges.
Pickup:
You may pickup the merchandise from our warehouse. After we receive the
merchandise, we will notify you when the pickup is available. Customer is
responsible for inspecting all items for damage prior to leaving the warehouse.
Damage Policy:
When product arrives, customer or
person who is authorized to receive the product is responsible IMMEDIATELY to
determine (1) if the box or packing is damaged, (2) if the product inside is
damaged. If you sign for a package acceptance without any written comment
regarding the damage, you waive your rights to claim freight damage. Most of
the time, during transportation, cartoon boxes and packing wear out even though
the merchandise inside is in perfect condition. Therefore, if you notice the
packing is in bad condition, you are required to inspect the merchandise
inside. If you find the merchandise to be damaged, please report to the
delivery personal and refuse the item. You are also required to give us a call
during delivery if you find the merchandise to be damaged, so we can advise you
what to do. We have dedicated phone line setup for that specific purpose
working 5 a.m. ~ 11 p.m. PST. The phone is on a packing slip. There are
different levels of damaged. (1) If there is a small scratch, we may send you a
mark up pencil and it will take a matter of second to make it invisible. (2) If
specific part is damaged or missing, we may send you a replacement within days.
In the event that merchandise we deliver has a defect, we
will inspect the furniture in your home, and repair or replace at our
discretion.
Return Policy:
You may
return your product within 30 days. If you decide to return, you will be
charged shipping both ways + 15% restocking fee. Prior to returning, you are
required to request an RMA by emailing us.
Warranty Policy:
Most of
the items are covered under manufacture specific warranty. Manufacturers
warranty policy varies. (1) Moving the furniture from the original
delivery address voids any warranty. (2) Commercial usage will void warranty.
(3) Warranty claims may take an estimated 30 days to process. By purchasing a
product you accept manufacturer’s specific warranty.
Extended warranty:
Is available only on selected
products that qualify for it and only during checkout. Extended warranty starts
after one year since the original delivery and acceptance date by customer.
Extended warranty is offered by MFI. SofasShopping.com is not liable for the
company offering the extended warranty.
Limitation of Liability: PRICES
ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE, EVEN AFTER AN ORDER IS PLACED,
AND THIS WEBSITE WILL NOT BE LIABLE FOR CHANGES, OTHER THAN TO FULLY REFUND
PURCHASES BEFORE DELIVERY. IN ALL CIRCUMSTANCES SOFASSHOPPING.COM'S MAXIMUM
LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD.
SOFASSHOPPING.COM, ITS DIRECTORS, EMPLOYERS SHALL NOT, UNDER ANY CIRCUMSTANCES,
BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR
CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS
THIS LIABILITY LIMIT. SOFASSHOPPING.COM SHALL NOT BE LIABLE FOR THIRD PARTY
CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS,
INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES,
WHETHER OR NOT SOFASSHOPPING.COM HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH
CLAIMS OR DAMAGES.
Sales Tax: Is collected only on orders delivered to
California. Sales tax applies to the total price of the product(s), excluding
shipping, sales tax, and extended warranty.
Discounts:
Is calculated from the total price of the
product(s), excluding shipping, sales tax, and extended warranty.
Colors: Sofashopping.com is not responsible for any
claim due to dissatisfaction with the product colors, textures, stains and
grains. It is customer’s responsibility to review samples of actual fabrics or
finishes before placing an order. If manufacturer doesn’t supply samples in
advance, we recommend customer to research at a local stores before ordering
online.
Dimensions: All dimensions are approximate. Posted
dimensions may vary plus or minus 1 - 2 inches from the description of the
product. We are not liable for products that do not fit into specific space.
Also for products such as Chairs, the height may not include the cushion.
Payment: Credit Cards – when placing an order, we don’t charge your
credit card; we only authorize it for the full amount. Authorization means that
full amount is reserved. After we confirm that the product is available and is
ready for shipping, we charge the full amount. All information is encrypted and
protected using SSL. Phone – by placing an order, you authorize us to call to
complete the sale.
Cancellations:
All Merchandise that are in process,
but not shipped are subject to 15 % restocking fee. If the merchandise already
left ours or manufacturers warehouse cancellation requires 15 % restocking fee +
Shipping fees.
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